bookings.csv
1 query,label 2 "booked a trip for 4 ppl, want to add a 5th now",Booking 3 "hello team, please confirm if my hotel reservation for bali on june 5-10 is active",Booking 4 "i can’t see the payment options, dropdown just doesn’t work on safari",Technical 5 "I heard airlines sometimes overbook, what’s your policy if I get bumped?",Policy 6 wanna reschedule my train ride to next week,Booking 7 "booked using my friend’s card, now i need a receipt in my name",Payment 8 "hello, flight from ny to la needs update",Booking 9 Hello I booked hotel under my partner's name but i need to change it to mine,Booking 10 "I missed my flight because of your app, and I need immediate help from someone in charge.",Escalation 11 "Hello, just checking when the refund will show on my statement",Payment 12 was promised refund 7 days ago still nothing,Payment 13 pls confirm if i need to show ID for domestic train travel booked thru ur site,Policy 14 "I’m at the airport right now and there’s an issue with my booking, your system shows the flight as canceled but the airline says it’s valid. I need help urgently before boarding closes.",Escalation 15 "Hi support, is there an option to pay extra for early check-in at the hotel I booked?",Booking 16 Can I board if my passport expires in less than 6 months? Knowlegde base says different things.,Policy 17 what's the easiest way to upgrade the hotel i just booked?,Booking 18 do u guys have any covid test requirements still in place for international flights?,Policy 19 can i please speak to a real person this bot isn’t helping,Escalation 20 payment button not working using chrome browser,Payment 21 need to book for 2 adults 1 kid italy vacation,Booking 22 trying to book for 5 ppl group deal?,Booking 23 need hotel from 15-20 aug barcelona,Booking 24 "Good day, could someone assist me with a group booking for a corporate retreat?",Booking 25 hey there can you tell me if my booking is confirmed?,Booking 26 can i split the payment across 2 cards?,Payment 27 "I was supposed to fly out this morning, but your app kept crashing during check-in and now I’ve missed my flight. I need to speak with someone immediately to understand what can be done.",Escalation 28 "tried reinstalling the app twice but still can’t log in, says “account not found”",Technical 29 hi is there a fee if i change my destination before travel starts?,Policy 30 "I booked wrong airport, how do i change that?",Booking 31 "Please not another automated reply, human human human",Escalation 32 "I followed all your steps to cancel my hotel booking within the free cancellation window, but I still got charged. Your chatbot has been looping me for 20 minutes.",Escalation 33 Hello! Could you help me figure out if I can switch my return flight to a later one.,Booking 34 This is my 4th message no one answered yet what’s going on,Escalation 35 hey there can you tell me if my booking is confirmed?,Booking 36 "trip to japan next month need tickets, but can't find in search",Booking 37 "I’m a student, do you offer any flexible travel policies or discounts for changes?",Policy 38 why is there a service fee now? didn’t see it before,Payment 39 "I selected the “flexible booking” option during checkout, does that mean I can change my flight date without penalty, or are there still fees involved?",Policy 40 "hi, tried multiple times to reset my password, no email coming through",Technical 41 Can u check if my payment was successful? didn’t get receipt,Payment 42 "Hi, please assist with modifying my itinerary. I need to extend my return by two days.",Booking 43 looking to book smth cheap to vegas,Booking 44 forgot to choose window seat can i fix it,Booking 45 Is there a known issue with the email verification step? it’s not accepting my code,Technical 46 "Every time I attempt to complete payment using my credit card, the site returns an error that says “token invalid.” I’ve tried multiple cards and even switched browsers. What can I do to get around this?",Technical 47 I’m using a VPN and the site won’t load for bookings,Technical 48 do i need a visa if i’m flying to canada for just 3 days?,Policy 49 do u guys accept paypal?,Payment 50 "Hi, I’ve been trying to finalize my hotel booking for the past hour, but every time I reach the payment page, the site reloads and erases all my entered information. ",Technical 51 "Hello team, I accidentally booked the wrong departure date. Could you please help me change it?",Booking 52 "Hi, I’m traveling with medical equipment and I’d like to understand your airline’s policy for carrying a CPAP machine on board. Do I need to register it in advance?",Policy 53 "Hello, I’m planning a multi-country trip in Europe and I’m not sure which countries require a visa for my passport. Could you provide guidance on entry requirements, especially for Germany and Italy?",Policy 54 flight is in 3 hrs and i still can't check in HELP,Escalation 55 can someone check my booking ref 89xui2 it’s not working,Booking 56 I have a layover in Turkey - do I need a transit visa for a 2-hour connection?,Policy 57 "hi, what’s the baggage allowance for domestic flights?",Policy 58 "This is not acceptable, I was told my refund would be processed within 5 days and it’s been over two weeks. No one replies to my follow-ups. Escalate this to a manager, please.",Escalation 59 "i wanna bring ski gear with me on flightt, does that count as extra baggage or special item?",Policy 60 "The chatbot keeps giving me the same canned responses, but my problem is not being addressed. ",Escalation 61 forgot to choose window seat can i fix it,Booking 62 "just letting you know your mobile site doesn’t work well, can’t enter dates properly",Technical 63 "I selected flexible dates when I booked, but now I’m being told there’s a fee to change. This wasn’t made clear at all. I’d like this reviewed by a manager.",Escalation 64 why is there a foreign transaction fee? i paid in local currency,Payment 65 "hi there, need to adjust my booking. added a baby now need bassinet seat",Booking 66 "I see that the hotel I booked is “non-refundable,” but I have a legitimate emergency. Is there any flexibility in your cancellation policy for urgent situations?",Policy 67 what’s the earliest i can check into the hotel if my flight lands at 6am?,Policy 68 my booking isn’t showing up in the app anymore,Booking 69 hey your system cancelled my booking for no reason i need help NOW,Escalation 70 pls cancel transaction i didnt mean to book,Payment 71 "Hello, I was charged in USD instead of EUR. Please advise.",Payment 72 "I’m really frustrated now, i need human support asap",Escalation 73 i booked a trip but not sure if it went thru,Booking 74 "I booked a flight for next month but my passport expires in four months. I’ve heard some countries require six months of validity, can you confirm the policy for travel to the UK?",Policy 75 how do i cancel my reservation?,Booking 76 need to book for 2 adults 1 kid italy vacation,Booking 77 "im a US green card holder traveling to Canada. I don’t need a visa but I’ve been asked for an eTA before, do I still need that for a short visit?",Policy 78 how do i cancel my reservation?,Booking 79 can you tell me the cancellation policy for hotel bookings?,Policy 80 "Dear support, please provide a detailed invoice for expense reporting",Payment 81 I wanna add a passenger to my booking,Booking 82 "I can’t upload my ID for check-in, every time I try, the upload gets stuck at 99% and then fails. I’ve tried switching networks and reducing the file size but it still won’t work. What should I do?",Technical 83 "Paid for the hotel but site crashed, did it go through?",Payment 84 "hello, your website isn’t showing my saved bookings anymore",Technical 85 can you hold a booking for me until i confirm with my family?,Booking 86 "i’m pregnant, are there any restrictions for flying in the third trimester?",Policy 87 "i need an invoice for my booking, how do i get it",Payment 88 hello i’ve been going in circles can someone actually solve this,Escalation 89 I already booked but now i want to add travel insurance,Booking 90 "hey payment screen froze after i entered details, how do i know if it went through",Payment 91 i’m stuck on the loading screen when searching for flights,Technical 92 "’m planning to check in a bicycle as luggage, can you provide the policy for sports equipment on international flights? Also, is there an extra fee?",Policy 93 pls assist with booking confirmation didnt get email,Booking 94 need help with billing address details,Payment 95 help me cancel my flight asap,Booking 96 trying to book for 5 ppl group deal?,Booking 97 pls assist with booking confirmation didnt get email,Booking 98 "I received a cancellation email for my booking that I never requested. The trip is in two days, is it still happening? I need to get it back.",Escalation 99 pls escalate this to a supervisor i’m done with the bot,Escalation 100 hii i made a mistake with the dates can we fix this plzzz,Booking 101 Hello! My itinerary disappeared from the app. Can you help me find it?,Booking 102 change of plans need new flight options,Booking 103 i need to talk to someone this is urgent,Escalation 104 "can’t log into my account, it says wrong password but i’m sure it’s right",Technical 105 lost all booking details can u resend?,Booking 106 "Hi, I applied a promo code but the discount didn't show. Can this be corrected?",Payment 107 accidentally booked twice what do i do,Booking 108 "Hi there, could you please issue a payment receipt for accounting purposes?",Payment 109 help me cancel my flight asap,Booking 110 help! wrong date on my booking 😓,Booking 111 "hi team, could you assist with a refund status check for ref# 88JK9X",Payment 112 do u charge in local currency or usd? my bank added a weird fee,Payment 113 "Dear support, I’d like to understand your policy on rebooking flights after missed connections.",Policy 114 Payment failed but money went from my accoun,Payment 115 do u guys do car rentals too?,Booking 116 i wanna add a passenger to my booking,Booking 117 my itinerary disappeared from the app,Booking 118 I used points to book a hotel and now want to change the dates. will I lose my points if I cancel?,Policy 119 "I tried resetting my password multiple times, and while I do get the reset link, it keeps saying “link expired” even if I click it immediately. ",Technical 120 need to extend my stay by 1 day same hotel pls,Booking 121 can u help me book a hotel in paris?,Booking 122 This issue has not been resolved and I’m running out of time. Can you transfer me to support?,Escalation 123 "page keeps saying ""session expired"" even when i refresh it",Technical 124 "i’m traveling with my child, what’s the policy on car seats or boosters for transfers?",Policy 125 Is there a way to split my booking for different rooms?,Booking 126 "hello, i made a booking, now i need to change the return date. can you help?",Booking 127 Can u move my flight to monday night?,Booking 128 "Hi, I need to change the card I used for payment. Is that possible after booking?",Payment 129 need invoice with company name on it for tax,Payment 130 Hello! Could you help me figure out if I can switch my return flight to a later one.,Booking 131 "if i cancel due to illness, do i still get charged the cancellation fee?",Policy 132 "hi i cancelled my trip last week but no refund yet, whe will it arrive?",Payment 133 Nobody replied to my refund request for a week already,Escalation 134 "Hello, could you explain the luggage size restrictions for carry-ons and personal items?",Policy 135 Booked under wrong name fix it?,Booking 136 "I clicked confirm booking but nothing happened, how do i know it is confirmed?",Booking 137 i'm trying to upload my ID for check-in but it keeps failing,Technical 138 "I urgently need to speak with someone about my booking, hotel not responding, checkin today.",Escalation 139 I’m traveling with my elderly mother and our hotel was canceled last minute without any notice. We’re stranded right now and need urgent help finding new accommodation.,Escalation 140 just booked something but not sure if it actually went through. can you check?,Booking 141 "hello, i got a booking confirmation number but it won’t load in the app",Technical 142 "Hello, I was promised a refund 10 business days ago but haven't received it yet. Can you look into this?",Payment 143 "hey, can i bring my cat on board or does it go in cargo?",Policy 144 hey i got charged twice what do i do,Payment 145 trip to japan next month need tickets,Booking 146 "hello, is there a penalty if i miss my train and take the next one?",Policy 147 accidentally booked twice what do i do,Booking 148 "I’ve tried logging into my account from both my phone and desktop, but I keep getting a “user not recognized” error even though I’ve used the same email address as always. ",Technical 149 does travel insurance cover political unrest or flight cancellations due to protests?,Policy 150 "Just letting you know I’m getting constant “Something went wrong” pop-ups when trying to check in on the app. I’ve followed all the steps, cleared cache, restarted, and nothing is working. Please advise.",Technical 151 "Dear support, I would like to understand the breakdown of charges on my booking.",Payment 152 "urgent: missed flight due to your app issue, need assistance immediately",Escalation 153 booked under wrong name fix it?,Booking 154 can you help me move my trip to next weekend instead?,Booking 155 booked a hotel for tomorrow but i want to stay 2 more nights,Booking 156 "tried to pay 3 times, not going through",Payment 157 change of plans need new flight options,Booking 158 can you move my flight to monday night,Booking 159 "hello, if i miss my first flight in a multi-leg journey, is the whole trip canceled?",Policy 160 "Hi there, I booked a flight for my family, but your app only shows the traveler name for one person. When I go to “manage booking,” it doesn’t load the rest of the passengers. Can you help fix this?",Technical 161 hi i need to change my flight,Booking 162 "I think i messed up the booking time, it's showing midnight instead of noon",Booking 163 "hi, my booking disappeared from my profile after I logged out and back in",Technical 164 "Hello, my child is 11 years old and flying alone for the first time. Could you explain your unaccompanied minor policy in detail, including any extra fees?",Policy 165 Do you handle booking for international trains?,Booking 166 "Good morning, I’m following up on a refund request for a canceled reservation.",Payment 167 Hello! How do i change departure airport without canceling whole thing?,Booking 168 "Hi, I’m looking to modify my reservation – booked it under wrong passport name.",Booking 169 i booked a trip but not sure if it went thru,Booking 170 "every time I try to select a seat, it resets and says “server error”",Technical 171 hello just confirming the hotel has airport pickup included?,Booking 172 i got logged out while booking and now i lost all my trip details,Technical 173 looking to book smth cheap to vegas,Booking 174 what’s the rule for canceling a booking within 24 hrs of purchase? do i get full refund?,Policy 175 My flight is in less than 2 hours and I still haven’t received a confirmation email or check-in instructions. I’ve tried everything suggested by your bot but nothing worked. Please escalate this urgently.,Escalation 176 hi i need to change my flight,Booking 177 why did i get charged today? i didn’t make a new booking or anything,Payment 178 how to check booking ref 123xyz ,Booking 179 help! I see wrong date on my booking but I am sure I did it right,Booking 180 wanna reschedule my train ride to next week,Booking 181 I’m traveling with kids and we just got to our hotel only to find the reservation was never confirmed. We’re stranded and your automated support is no help at all. I need to speak to someone immediately.,Escalation 182 "hello, flight from ny to la needs update",Booking 183 do u allow name changes on flight tickets or do i need to cancel?,Policy 184 "Hello, I’ve been trying to resolve this for days and still no answer.",Escalation 185 I booked this morning but didn’t get any email yet. is it confirmed?,Booking 186 lost all booking details can u resend?,Booking 187 double payment issue on my amex card,Payment 188 need hotel from 15-20 aug barcelona,Booking 189 app shows an error every time i select my travel dates,Technical 190 hey is there any rule on how soon before the flight i have to check in?,Policy 191 I’ve explained this multiple times already. Can you please get someone from the team to look into it?,Escalation 192 Can u help me book a hotel in paris?,Booking 193 i need a VAT invoice for my flight to berlin please include my company name,Payment 194 do u do car rentals too?,Booking 195 "hi, i’m not vaccinated for covid, can i still board my flight to germany?",Policy 196 i used wrong card can i change it?,Payment 197 can i check in online if i'm not a citizen of the country i'm traveling to?,Policy 198 what’s your policy on refunds for weather-related cancellations?,Policy 199 I used a discount code during checkout but the full amount was still charged. I’d like to know if the promo was applied or if I can get a partial refund for the discount.,Payment 200 Hello! the refund still hasn’t arrived from last month,Payment 201 Can you have someone from your support team call me back? ,Escalation